XRatel FAQ

[ General | Performance Suite | Server Config | OPC Server Monitor | Health Analyst | Probe Explorer ]

       XRatel Performance Suite

Q: What is XRatel Performance Suite?

A: XRatel Performance Suite is a complete system monitoring solution, covering networks, computer servers and workstations. XRatel Performance Suite allows users to access from any computer in the network powerful and meaningful real-time and historical graphics, generate and register alarm and events, log and automatically send e-mail messages. It is easy to install and configure and there is no need to use local agents or data providers. It joins in the same product high performance, flexibility and reliability. XRatel Performance Suite contains XRatel Server Config, XRatel OPC Server Monitor, XRatel Health Analyst and XRatel Probe Explorer.

Q: What is XRatel OPC Server?

A: XRatel OPC Server is a tool that captures data through ICMP, SNMP and WMI protocols, process this information, calculating performance and custom indicators and provides them through OPC for other systems. The product is capable to monitor thousand of  variables with high performance. It has an impressive refresh rate to retrieve data and with this software package you can monitor servers, workstations, routers, printers and other devices in real time. The tool is indicated for environments where the efficiency and quality are extremely important.

Q: Can I use XRatel Performance Suite logged on a restricted account?

A: Yes, but you can not modify Server configuration or start/stop/restart XRatel OPC Server or XRatel Historian Service. And you cannot schedule reports in Windows using XRatel Report Config.

Q: What is necessary in a device to be monitored by XRatel Performance Suite?

A: It is necessary that the desired device has implemented SNMP (v1, v2c or v3) or WMI. Several computers, routers, access points, have built-in implemented. XRatel OPC Server can monitor devices without SNMP or WMI available using ICMP (ping), but it will be showed only few probes: Device Time, Device Status, Device Data Flow, Device Link Utilization and Device Name.

Q: How to configure XRatel Performance Suite?

A: To configure XRatel Performance Suite you must use XRatel Server Config.

Q: How to monitor probe values configures in XRatel Performance Suite?

A: To monitor the configured probes you must use XRatel OPC Server Monitor.

Q: Why I can not obtain data from a device correctly configured?

A: Verify the "IP" information, and if you configured SNMP version correctly ( v1, v2c, v3) or verify if WMI Auth Username and Password were correctly typed. Verify if you have access to the "community" defined in "Device Properties"an if the WMI user has administrator privileges.

Q: What is the difference between XRatel Performance Suite and XRatel IT Health OPC Server?

A:XRatel Performance Suite is a complete system monitoring solution, covering networks, computer servers and workstations. XRatel IT Health OPC Server delivers for OPC clients the same data monitored by XRatel Performance Suite, but only instantaneous values (the latest value retrieved for each monitored variable). XRatel Performance Suite also supports OPC client connections, but a optional module must be ordered.

Q: How can I licentiate XRatel Performance Suite?

A:Firstly you must purchase the software in our site. After that follow the instructions in XRatel Licence and Activation help.

Q: Should I have to open a port in my firewall software to run XRatel Performance Suite?

A: In server that XRatel OPC Server and XRatel Historian are installed you need to permit connections on 2203/TCP. In  clients monitored you need to allow connections in ports 161/TCP and 162/TCP for SNMP and 135/TCP and 135/UDP for WMI.

Q: How can I make a backup of my settings?

A: In program XRatel Server Config use "Export Profile" function.

Q: When does trial period expire?

A: The trial period expire  30 days after install.

Q: How many probes can I monitor during Trial period?

A: You can monitor and history 10 probes during Trial period. You can extend this number when you license the software.

Q: How can I purchase the software?

A: You can purchase the software in our site: www.xratel.com.

Q: How long do I have the right to upgrade the software after its purchase? And what about the technical support??

A:XRatel Performance Suite 5.0 includes free upgrades for new releases within 01 (one) year after license purchase. After this period, you must contract XRatel SMS (Service, Maintenance and Support) for XRatel Performance Suite to receive upgrades.

XRatel Performance Suite 5.0 also includes free technical support within 01 (one) year after license purchase. After this period, you can use our Knowledge Base, Users Forum or FAQ. You can also contract XRatel SMS to continue receiving technical support from our team.

Note: For the license types in which XRatel SMS is not available (up to 10 and up to 50 probes), free E-mail support will be available within 90 (ninety) days after software purchase. After this period, only other support resources will be available, such as User Forum, XRatel FAQ, Online Manuals and Knowledge Base.

Q: I want to connect XRatel Performance Suite with another OPC client. What do I have to do?

A: To connect with other OPC Client, you must purchase a licence with this permission. See more in our site.

Q: Is there any kind of error log on XRatel? How can I access it?

A: Yes it is. You will find the log file in Program Files\XRatel\XRatel Performance Suite 5.0\Logs, or on the folder in which you install XRatel.

Q: Is licence necessary for XRatel's Clients (Health Analyst, Probe Explorer and Report)?

A: No. You can use XRatel Health Analyst, XRatel Probe Explorer and XRatel Report Config even if the product expires.

Q: What do I need to configure in Windows DCOM config to permit that other OPC Clients (SCADA, PIMS, etc) to connect to XRatel OPC Server?

A:See in References.